Terms & conditions

Account Terms: All accounts are set-up on credit card terms. A late fee of 12% per annum, with a minimum of $10 per month, will be charged on past due invoices. Invoices over 30 days will be charged to the credit card on file. Total Vein® Systems requires all accounts to have a signed Credit Card Authorization Form on file.

Shipping: Products are normally shipped with FedEx or UPS Ground® service. Please allow 1 -5 days for ground shipment, not including the day the order is placed. Expedited shipping is available upon request. Orders placed after 3:00 pm Central Time will ship on the next business day. Shipping charges will be added to the invoice.

Backorders: Total Vein® Systems makes every effort to notify customers of product backorders. Any backordered items will be shipped immediately upon arrival at our fulfillment center.

Returned Goods: Total Vein® Systems will accept return of any standard item within 30 days from the invoice date. Compression hosiery items must not have been worn. All returned items must be received by Total Vein® Systems in saleable condition. Request must be made by telephone to Total Vein® Systems before shipment to obtain a Return Materials Authorization (RMA) Number. All returned products must be accompanied by original invoice or facsimile. Return items are subject to a 20% restocking fee and shipment charges. Product credit will be issued within 7 business days of receipt to Total Vein® for use on future orders. No credit will be given for an item returned unsuitable for restocking.

Damaged/Missing Goods: All deliveries should be inspected for damaged or missing contents immediately upon arrival. Any product that is damaged or missing should be reported to Total Vein® Systems within 2 days of delivery.

Use of Site: The information provided on this site is for general information only. Your use of this site constitutes your acceptance of these Terms without limitation or qualification. Changes to Total Vein® Systems' policies will be reflected on this page and are effective immediately upon posting.

Limitation of Liability: Total Vein® Systems is not liable for damages (including lost profits) from any cause, including but not limited to, unavailability of, defect in or misshipment of products.